Making a Claim
When it comes to making a claim, time is of the essence. Notify Aon as soon as you become aware of any circumstances that might lead to a claim. Except for Public Liability insurance, our liability policies respond to claims even if the event occurred before the policy’s start date, as long as it's within the retroactive date specified in your policy.
Claims Team
Our dedicated Aon claims team collaborates with legal advisers appointed by insurers to ensure the best possible outcome for you.
Claims Process
Immediate Action: Contact the Aon claims team right away.
Complete a Claim Form: Provide all relevant documentation, including the letter of complaint and terms of engagement.
Review by Insurers: Aon forwards your completed claim form and documentation to the insurers for review.
Legal Adviser Appointment: Insurers may appoint a legal adviser from their panel based on the claim’s specifics.
Ongoing Communication: Aon keeps you updated on the insurers’ actions and progress.
Resolution: The process involves negotiations until the claim is resolved, involving you, the insurers, the appointed legal adviser, and the Aon claims team.
Key Conditions
No Admission of Liability: Do not admit liability.
No Correspondence with Claimant: Avoid correspondence or discussions with the claimant without insurers' consent.
No Legal Costs without Approval: Do not incur legal or defence costs without written approval from insurers.
No Settlement Offers without Approval: Do not offer to settle the claim without written approval from insurers.
Cooperation: Fully cooperate with insurers in the defence of a claim.